Support

Help & FAQ

Topic 01

Account & verification

The email usually arrives within a few minutes. If it doesn't:

  • Check your spam or junk folder.
  • Make sure you registered with the right email address. If you made a typo, simply register again with the correct address.
  • Request a new link (see How do I get a new verification link?). You can request one every 5 minutes.

Until your email address is verified, you can't log in or apply for jobs, and we don't review your profile.

Accounts that aren't verified within 7 days are deleted automatically, together with any documents you uploaded. After that, you can register again.

Topic 02

Login & password

Click Forgot your password? on the login page and enter your email address. We'll send you a link to choose a new password. The link expires after 3 days.

Log in and open Profile Settings from your account menu.

  • Password: click Change password. You'll need your current password.
  • Email address: enter the new address. We'll send a confirmation link to it, and the change takes effect once you click that link. Until then, we keep using your current address.

Topic 03

Profile & documents

Your CV and cover letter can be .doc, .docx, .pdf files, up to 5 MB each.

Log in and go to your Dashboard. Edit your details there and save. When you upload a new CV or cover letter, it replaces the previous file, and the old one is deleted.

Your documents are stored privately. Only the Arventis team can open them.

When you apply for a role and your profile is relevant to it, we may share your name, CV and application details with the client company that is hiring. Read more in our Privacy Policy.

Log in, go to your Dashboard and click Delete This Profile at the bottom. This permanently deletes your account, profile, applications, references and uploaded documents, and it can't be undone. We'll send you an email to confirm.

Topic 04

Jobs & applications

Open a job on the Jobs page and click Apply Now. If you aren't logged in, we'll ask you to log in or register first and then bring you back to the job. Your application uses your current profile and documents, so keep them up to date.

Your Dashboard lists your applications by stage: Submitted, In Review, Accepted and Not selected.

Yes. In your Dashboard, click Delete next to the application.

Every job has a unique ID, such as ABF-1026-1234, shown on the job list and on the job page. Mention it when you contact us about a job, so we know exactly which one you mean.

In your profile, tick Email me when a new job is posted. To stop the emails, untick it in your Dashboard.

Topic 05

Still need help?

If your question isn't answered here, send us a message and we'll get back to you.

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